Onset of preparation during heavy rains the greater Chennai Corporation decided to increase the number of Call agents for the helpline 1913 to help the people providing disaster response during the north east monsoon that is currently existing over the state.
The number of agents who have been working helpline in 1913 was increased 10 to 50 during the beginning of Monsoon. After it went extreme now the Civic body developed the call agents up to 100.
The call agents who are installed will give support to residents during disaster events in the 426 sq km of the city this monsoon rains . On Thursday , Corporation Commissioner Gagan Deep Sing Bedi inspected the 1913 helpline and control room to check and facilitate better feed back to complaints booked by residents of flood affected area.
During the heavy rains lashed out of city on Thursday , the help line centre accepted calls almost 500.
The largest number of calls on the city was registered during the previous spell of rain with 6000. After the begining of rainy monsoon this year Corporation was attended the complaints more than 45,000.
The civic body was placed dedicated call agents to orate the critical calls made during life threatening upshots by residents. Roughly 1% calls recieved by call agents are classified as very critical , with follow up given by them every one hour.
The call agents are instructed to check with the residents during the closure of each complaints by officials. The complaints made on social media and Namma Chennai App will be followed by call agents as per the instruction by officials. Man power supply for the follow ups has also been extended. Call agents will follow up citizens aswell as officials. Before the follow up activities were done by 3 or 4 persons respectively now the activities has been increased.
Courtesy : Harikrishnan
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